Services

The What & How of things

We charge a R350 call out fee, with a R450 hourly rate. Please see the relevant section for further pricing fitting your specific requirements. We will use the lowest rate, just to clarify.
Areas outside the Northern Suburbs might be subjected to AA rates as well; however, we will confirm this beforehand.

Managed Service Provider (MSP)

The core of our services. By signing up with a Service Level Agreement (SLA), we will monitor your hardware health, security and software integrity, as well as your backups, all via remote software. All updates and security settings will be applied and you will be notified if anything requires further attention.
Our overwatch service will provide you with the peace-of-mind to focus on your own clients and profitability. Please download our service brochure below for a complete overview of our MSP services:


Feel free to schedule an appointment with us to discuss a customized service agreement suitable to your infrastructure and requirements.

Software

Third party software being a hassle? Software corruption? Or simply not sure on which of your 10 hard drives you should install to?
Let us sort out any hassles and headaches from installing and configuring software on your systems. We can also source and supply various software packages, let us know what your requirements are, and we will take care of the rest. From Windows installations, email configurations to third party software, we do it all.
Bundle Service Pricing:
R650 for setting up and configuring a new PC’s Windows, R1050 for a Windows reinstall on an existing system (client’s must have a valid Windows license), and R1450 – R2450 for a backup and reinstall – pricing dependent on the amount of 3rd party software that is installed and the configuration required.

Hardware

Graphics card blown? Need more screen acreage? Or does it seem to be impossible to get enough hard drive space?
From parts to complete computer or laptop systems, we can source, install, and configure any of your hardware requirements.
Also feel free to browse online shop for anything you require or simply want for the sake of IT.

Networking

Networking in the business world is critical – and the same applies in your office.
Be it wired networks, wireless networks or even getting that printer downstairs to work upstairs, we will make it happen.

Security

Hostile takeover? Browser hijacked? Or maybe a bit of national state capture?
From virus, spyware, and malware removal, to installing security software and ensuring your networks are secure, we will make sure your systems operate in maximum security.
Infections causing system instability or worse, will be quoted on a per case basis.
Prevention is better than a cure, so have a look at our security options before you run into trouble.

Maintenance Services

Similarly to a motor vehicle or any other mechanical device, your PC needs a service every now and then to keep everything ticking along nicely.
Updating software, optimizing the operating system, removing bloatware – we will have your PC purring like a kitten again – Minus the hair!
PS: ask us about our retainer services, you can save a lot on your overall maintenance costs.

Remote Support

We also offer off-site, or remote, support via DW Services or TeamViewer. As remote support works via the Internet, a sufficiently fast – and working – Internet connection is a must. Requirements aside, as a perk we can assist you anywhere on the planet – and it is great value for money.
Pricing:
R350 per hour.